Job Description

Position : German Customer Support & Content Moderator

Location : Malta

Role Overview :

• Support customers via email and live chat (no phone calls), providing accurate and helpful responses.

• Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.

• Work 70% in customer support and 30% in content moderation.

Key Responsibilities :

• Respond professionally to customer inquiries and complaints.

• Review images, accounts, and text content to maintain a safe online environment.

• Follow and stay updated on client policies and guidelines.

• Accurately report trends, violations, and provide feedback to managers.

• Suggest improvements in workflows and processes.

• Participate in training sessions to ensure quality and compliance.

• Adapt to different workflows, clients, and market requirements.

Requirements :

• C2-level German and good English skills.

• Strong computer skills, especially with Microsoft Office (Excel, Word).

• Attention to detail, quick decision-making ability, and a proactive attitude.

• No prior experience needed – full training will be provided.

Working Conditions :

• Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).

• 5 working days per week, 2 days off.

• Indefinite contract.

• Full onsite training during the first two weeks.

Benefits :

• Health insurance after six months of employment.

• Career progression opportunities.

• Relocation support, including:

  • Airport pickup.

  • Hotel accommodation covered (up to 3 weeks).

  • Partial flight ticket reimbursement after probation period.

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