Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Field customer complaints when necessary • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • High school diploma, GED, or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Compensation: $16 - $18 hourly • Fairfield Inn & Suites Phoenix Midtown
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