IT EUC Support Tech Job at Tata Consultancy Service Limited, Longmont, CO

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  • Tata Consultancy Service Limited
  • Longmont, CO

Job Description

Must Have Technical/FunctionalSkills:

  • Provide 9 Hours x 5 days On-siteSupport through Walk-in, Email, Self Service, Desk phone, MS Teams. Availablefor after hours and weekend support
  • Excellent communication etiquetteand customer service skills
  • Excellent Knowledge in Windows 10 /Windows 11, Microsoft Office 365, SCCM, MS Intune,
  • LAPS, KillDisk, VMWare, Server PatchManagement, Microsoft Azure, Microsoft Exchange
  • Administrator, Cisco VPN, ActiveDirectory Services. Knowledge of Apple Mac Book OS and Mobile Devices. Excellent Knowledge in ServiceNow, LogMeinRescue, Remote Desktop Connection,
  • Virtual Desktop, Monitoring,BitLocker Administration, NetQOS, Network Flow Analysis, Appsynthetic Monitor
    Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up,configure, troubleshoot issues with PCsand Mobile devices. Ability to understand IT Landscape and IT Assets.
  • Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up,configure, troubleshoot issues with PCsand Mobile devices. Ability to understand IT Landscape and IT Assets.
  • Ability to manage, procure andmaintain other IT assets
  • Engaging Incident Management team,Triage and collecting required details, be the primary contact of support forPriority 1 and Priority 2 level incidents at the site location
  • Availability to support any ad-hocProject work or after-hours emergency issues such as network maintenanceactivity.
Roles & Responsibilities

  • Singlepoint of contact for the site on behalf of IT Always available as SPOC in thelocation and answer the calls as needed
  • Installationof Operating System, Customer Approved Software, tools and utilities on enduser PC
  • ContinuousUser education via frequent training on various IT topics including IT Securitybest practices.
  • ManagePC refreshes and scrapping old assets through re-cycler vendor
  • Vendorengagement with IT hardware and Network Service provider
  • Responsiblefor logging incidents and requests in ticketing tool and periodically documentingthe records and key updates.
  • Responsiblefor setting up / move user desk and conduct IT On boarding new employees.
  • Responsibleto engage Helpdesk for employee password scramble
  • HandleDesktop issues, requests and queries on-site and to remote home office users.
TCSEmployee Benefits Summary:

  • DiscretionaryAnnual Incentive.
  • ComprehensiveMedical Coverage: Medical & Health, Dental & Vision, DisabilityPlanning & Insurance, Pet Insurance Plans.
  • FamilySupport: Maternal & Parental Leaves.
  • InsuranceOptions: Auto & Home Insurance, Identity Theft Protection.
  • Convenience& Professional Growth: Commuter Benefits & Certification & TrainingReimbursement.
  • TimeOff: Vacation, Time Off, Sick Leave & Holidays.
  • Legal& Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus,College Fund, Student Loan Refinancing.
SalaryRange: $40,300-$80,000 a year

#LI-CM2 Tata Consultancy Service Limited

Job Tags

Holiday work, Remote job, Home office, Weekend work,

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