Job Description

Job DescriptionJob Summary:The Supervisor, Alarm Dispatcher will oversee the centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, emergency dispatch, incident reporting and analysis, and remote alarm panel programming. The role ensures that all operations are conducted efficiently and in compliance with company policies and procedures.Essential Functions:Supervises the monitoring of the Inspection Service's national radio traffic, ensuring events are recorded accurately and information requested by radio users is provided promptly.Oversees the monitoring of intrusion detection systems, utilizing automated alarm monitoring software to initiate internal or police response based on defined criteria, accurately capturing event information, confirming the accuracy of data recorded in the alarm database, and interacting with postal employees, including postal inspectors, postal customers, and police departments.Manages after-hours phone traffic, ensuring that phone traffic is monitored and processed efficiently.Performs additional supervisory tasks as required for the assigned site, ensuring that all operations are conducted smoothly and effectively.Qualifications:Proven experience in a supervisory role within a similar environment.Strong understanding of alarm monitoring systems and emergency dispatch protocols.Excellent communication and interpersonal skills.Ability to manage and lead a team effectively.Strong problem-solving and decision-making skills.Knowledge of company policies and procedures related to job safety and security.1. Monitors the Inspection Service's national radio traffic, records events, provides information requested by radio users2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments3. Monitors and processes after-hours phone traffic4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned siteMINIMUM QUALIFICATIONS AT ENTRYAdditional qualifications may be specified and receive preference, depending upon the nature of the position.Education/Experience: •Must have high school diploma or GED•Call center experience requiredCompetencies (as demonstrated through experience, training, and/or testing):•Ability to carry out instructions furnished in written, oral, or diagrammatic form•Ability to be an effective team member•Ability to maintain professional composure when dealing with unusual circumstances•Courteous telephone manner•Ability to use personal computer and enter data•Ability to write routine correspondence, including logs and reports•Good organizational skills•Customer service and service delivery orientation• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse culturesWorking Conditions and Physical/Mental DemandsWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:•Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.•Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey •Required ability to handle multiple tasks concurrently•Computer usage and regular data entry•Regular talking and hearing•Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.•Close vision, distance vision, and ability to adjust focus.•Work performed in an office environment"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."About UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.About the TeamOur Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Job Tags

Similar Jobs