Job Description

About the Company MerchCamp is a full-service merchandising agency. We work with clients to design, source, develop, and produce apparel and promotional items. We build and manage E-commerce stores, and provide warehousing and fulfillment services. Our clients are a part of an ever-growing community of leaders, innovators, storytellers, brand builders, and forward thinkers. We are proud to be the common thread connecting a wide variety of industries, categories, and cultures. About the Position We are looking for a highly motivated Order Fulfillment Specialist. The ideal candidate must be tech-savvy and will support the company by fulfilling orders and managing inventory in a timely and professional manner. This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions. Essential Duties And Responsibilities: Responsible for the day-to-day operations of ecommerce product flow: receiving, picking, packing and shipping of product Communicate with our customer support team and assist in the support requests related to returns and exchanges. Maintain a complete understanding of current software systems used to pick, pack and ship Fulfill customer orders from store inventory in a timely manner following quality standards, with a high fulfillment percent and sense of urgency Prepare and ship customer's orders following quality, packing and shipping standards Meet and/or exceed shipping and delivery expectations Supply inventories, and assist with discrepancies and correction Ensure shipping materials/warehouse supplies are stocked and available Support and maintain a clean and organized work environment Key Qualifications and Requirements: Previous experience in a high volume e-commerce fulfillment role a PLUS STRONG sense of urgency and understanding of the importance of this role Must possess a high level of accuracy and attention to detail Ability to prioritize tasks, think on your feet and be work around issues that may arise Capable of working independently and efficiently Able to manage time effectively to optimize productivity. Stellar work ethic and attitude Excellent interpersonal skills and ability to collaborate effectively Computer skills in a MAC based environment Ability to sit, stand and walk for long periods of time. (Occasionally lifting up to 50lbs) Must be passionate about your work, and take pride in everything you do *This position requires daily attendance in the office with no current opportunity to work remotely unless approved. MerchCamp

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